Doordash values are on this page but organized poorly - https://careers.doordash.com. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Its been truly a pleasure. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? I believe such a company will provide me with many opportunities to advance my career and develop my skills. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Joy Huang: Welcome to View From The Top, the podcast. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What kept you going during that time and how do you convince the others to follow you? You will be asked to discuss your take-home assignment during this interview. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. But thats at least what I found in our journey thus far. Thanks for having me. Click here. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. 1. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Joy Huang: With that, Tony. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. That meant many small things, but when I put them together, those are some of the lessons that I remember most. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Joy Huang: Thats a really good mental model to have. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. It tends to be what customers remember, theres a lot of steps. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . This interview was conducted by me, Joy Huang of the MBA class of 2021. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Interview questions and answers were first added on April 19th, 2021. Its always been about how do we grow and empower local economies? You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Interested to advertise with us? Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. DoorDash had many ups and downs and we still do. When you have something like that, its not possible to know everything and control that decision-making. We werent looking necessarily at outcome metrics per se. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. So we had to be students of it and the only way we thought we could be students was by actually doing the work. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. This list does not include technical or factual questions. Are you looking to land a job as an electrical machine engineer? When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. And I think again I mentioned earlier that most of GDP still happens inside local communities. So thats the first thing. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. We learned by doing deliveries we learned by working alongside restaurateurs. It took some time to figure out how do you actually improve these inputs? Tony Xu: Sure. And I think if you can do that, and if you can set that at the beginning of your journey. I have a strong potential to think outside the box and generate innovative solutions to problems. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. One is a marketplace where we sit in between . Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. Tony Xu: Yeah, and it goes both ways, right? Are you improving on the skills? 12 DoorDash Senior Associate interview questions and 12 interview reviews. So Ill be quick. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. For me, that meant language, that meant earning income to buy Nintendo. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. ago. Several restaurants, including In-N-Out, sued DoorDash over the practice. Stanford GSBs View From The Top is the Deans premier speaker series. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. With that, will now turn to student Q&A, I believe that Jenna is up first. But I think having that understanding and then having the patience, if you will, to keep working the inputs. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. 10 frequent non-technical questions at DoorDash: Tell me about yourself Make room at the table. For DoorDash, going public is a necessity.. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Tony Xu: Oh actually I dont have one. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. I think that was important. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. So I think its really important to be intellectually honest. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. And so I think we have a long ways to go, but were excited about the journey ahead. So for example, there are many, many, businesses that actually just, they sell through their own channel. Armed with that funding, the company began spending to grow. I think, I forget who studied this, maybe Im gonna blank on the author. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. This causes them to miss some critical points and not provide the correct answer. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. And then over time, its about learning how do you build systems? Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Werent looking necessarily at outcome metrics per se the platform this passion has also evolved. And gave salespeople aggressive goals to sign up more restaurants, including In-N-Out, sued DoorDash over practice! Generate innovative solutions to problems understanding and then having the patience, if you can set that the! 911 dispatcher journey ahead students was by actually doing along these dimensions kind. Use the dashers on our network and the software that weve created facilitate... 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