Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. More deliveries per hour worked, better experience, less loss. They can name all the rock star Dashers and bestselling merchants. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). We need to address it strategically. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. or generally what the interview rounds look like? But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Got a confidential news tip? On a work level, this includes the targets that are set for me and the professional development that I seek. Any tips on what to expect from the Strategy & Ops interviews? People can chart their own course. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Get notified about new Merchant Services jobs in Tempe, AZ. via marketing, promotions, etc. Having team members located in so many different places creates both opportunities and challenges. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy They can also help fill the sales role in a newer region that doesnt yet have its own team. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. Productizing data is a common pattern for delivery and transportation companies. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. View: 3842. Experiencing those lows made us a sharper and scrappier team. Its a fixed amount that may grow with inflation, but thats it. Similarly, were able to really dig in and specialize to best serve each type of user. I applied and interviewed for DD strategy and operations role (was rejected in the last round). In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Well, we dont always hit that timeline. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. The Launchers walk the talk they do deliveries themselves. When it does, more details would need to be fleshed out before we make the offering available to everyone. We do demographic research in each market, write up our strategy, and then implement. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. DoorDash runs seven regions across the U.S. and Canada. Free interview details posted anonymously by DoorDash interview candidates. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. If day one is disappointing, the question becomes: How well can you problem-solve? One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Its rarely the same. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Im a Regional General Manager based out of our Midwest hub in Chicago. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Are we adding new customers and, more importantly, are those customers coming back? Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. DoorDash has done exactly that. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. The S&O teams process can roughly fit into this model. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. You move deliberately and with speed. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Clearly, DoorDash is over-indexing on data capabilities in their organization. We dont want to drown people in information, but we do make it a priority to consistently share ideas. Uber, Go to company page It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! We want to hear from you. But here, its welcomed. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. "We can't really speed up [the. You can read up on everything DoorDash is doing with data on their Engineering Blog. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. 1. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. At the same time, theres a lot of room to be creative. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. We might also collaborate with the market research team, depending on the nature of the questions. Interested in joining the team? On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Clearly, it makes a difference if a whole delivery cycle takes e.g. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Fv 27, 2023 . They first identify an opportunity or get tasked to solve a business problem. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. I plotted the number of orders vs. GOV below. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. Contribution Profit (CP) is around 58% of GOV for the following years. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Check out open roles or email Katie Frank at katief@doordash.com. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. 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