Marianna is our contact at Neptune. This can be done with or without the familys participation. There to assist even after the passing of the loved ones. LIMITATION OF LIABILITY. She kept all the wheels moving in the right direction. 9. 8. 2. },{ 14. "name": "Is cremation smart and environmentally friendly? CONSUMER PROTECTION NOTICE. The Neptune Society, Inc. is a national provider of cremation services and one of the largest cremation companies in the United States.Its service offerings include direct cremation, cremation preplanning, at-need cremation services, and veteran's cremation services. This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. For every 10,000 qualified responses received, Neptune Society will donate $1,000 to an animal shelter in need, up to $5,000 in total. In 1973, 49-year-old Evie Robinson of McComb, Mississippi, bought a prepaid full-burial policy from the local Hartman Funeral Home. Neptune Society has no control of the mail . All rights reserved. Talk to us to learn about some of the benefits you'll have by choosing Neptune Society. We were quite a distance from my father and his wife. For immediate assistance, please call (855) 500-6706. Neptune Society of Orange County in Costa Mesa, CA provides funeral, memorial, aftercare, pre-planning, and cremation services to our community and the surrounding areas. You will be kept . It would be illegal for me to accept a fee for preparing that application on your behalf. I was very satisfied with the services you provided. And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. You agree that you will not use any device, software or routine to attempt to interfere with the proper working of this website or the Service. But by the time she passed away in 2008, at age 84, the policy had gone missing; unaware it existed, Robinson's family paid Hartman $8,128 to lay their mother to rest. 1-800-637-8863 . Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. but Neptunes involvement was reassuring and dependable. "acceptedAnswer": { Dear Lisa, On behalf of our family, I would like Read More. Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. Ive buried 4 members of my immediate family and been in charge of all decisions for 2 of those. Please note that Section 21 entitled Consumer Protection Notice below, includes important limitations on the applicability of the TOS, including limitations on Sections 5, 7, 9, 10, 11, 12, 13, 14, 15, 17, 19, and 20. "acceptedAnswer": { 22. 17. "@type": "Answer", Completely caring respectful to everyone. The government runs these programs and benefits may change at any time." A columbarium is a building specially designed to hold ashes. With a traditional funeral and burial, the body is embalmed with chemicals. Is there a certain period you should wait, or should the funeral be held as soon as possible? Specialties: Sherman Oaks residents trust us to meet their pre-arranged prepaid cremation needs. Your communication and interaction with advertisers found on or through the Service are solely between you and such advertiser. "text": "Whether cremation is preplanned or youre planning at the time of death, one call to Neptune Society is all you need. TRADEMARK INFORMATION. Contact us now. (3) Send one copy of the Demand for Arbitration to the other party. "@type": "Question", The company staff is completely insensitive and totally incompetent. 12. You and the Company agree to pay the costs of the Arbitration proceeding provided however that if you are a consumer you shall not be required to pay more than $250.00 of the fees or such amount as the JAMS Rules may later prescribe. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. ", "acceptedAnswer": { "@type": "Answer", There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. Our appreciation is great and well never forget it. This website is offered by SCI Direct, Inc. and its parents and affiliates (collectively the Company). Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. You further agree to comply with all applicable laws of the country, state or province, and locality in which you reside regarding online conduct, acceptable Content and the transmission of technical data. Accordingly, you and the Company agree that the JAMS Class Action Procedures do not apply to our Arbitration. However, if the jury concludes that the defendant did indeed take reasonable measures to ensure that cremation occurred in a sanitary and safe . Complete our form to download our free Cremation Answer Book. She kept all the wheels moving in the right direction. There were none. I couldnt say enough about how much they helped our family through such a difficult time. Rental casket: $400-$600. Donny Bobo was my director and I cant say enough good about him. Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've . "@type": "Answer", SECURITY. You can plan Read More. The deceased is placed in a cremation chamber in a combustible container. Your parents are getting older. Single people heaven. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. we'll make things right, or refund that portion of the service. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. Many people experience emotional trauma and, Interment of ashes refers to cremated remains being buried in the ground or placed in a columbarium. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. neptune society refund policy. Choosing a green cremation shows you are committed to a clean, natural environment that preserves the planets ever-shrinking wilderness and resources; it is a smart decision to make. This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. You know that, and youve come to terms with it (or at least youre trying). You can plan Read More. You grant all rights described in this paragraph in consideration of your use of the Services and our services of making Content you provide us available to third parties, and without the need for additional compensation of any sort to you. Make or schedule a payment. Input your details into the refund policy generator below and . Dear Carolyn, },{ To continue using the Service, you must make certain that this information remains accurate and complete. The Reef houses the cremated remains of hundreds of people who wanted to forever be a part of the renewal of life." DISPUTE RESOLUTION; INFORMAL RESOLUTION AND FORMAL RESOLUTION BY ARBITRATION/CLASS ACTION WAIVER. She kept all the wheels moving in the right direction. Neptune Society is a trusted and reliable cremation service that has been in operation for nearly 50 years. Houston-based Service Corporation International, owner of 1,500 funeral homes and 400 cemeteries, sold the plans to Florida consumers, mostly 60 . Donny Bobo was my director and I cant say enough good about him. "@type": "Question", Cremation in Plantation, FL. } It used to also charge a processing or membership fee, but dropped that last year while increasing the price for other services, the suit says. These common scatterings are not open to family members. More families are choosing cremation than ever before because of its affordability, flexibility, and simplicity. Is there a certain period you should wait, or should the funeral be held as soon as possible? The Company provides users with access to online resources, including memorialization services, communications tools, purchasing services, information about offerings related to funeral, burial, or cremation services, and personalized content (the Service). "text": "We suggest that no jewelry be cremated with the remains. Five stars for a great company!!! "@type": "Question", Completely caring respectful to everyone. },{ Please send a written notice describing the dispute to cs@scidirect-us.com. Five stars for a great company!!! Even though I was making arrangements for my wife of 39 years: Chris. Thank you for taking care of my father and easing our anxiety. Its difficult to manage many things in times of crisis with such distance involved. It would be illegal for me to accept a fee for preparing that application on your behalf. You may revoke this consent at any time. 10. In the event that any dispute between the Company and you arises out of or relates to the TOS, the applicability of the TOS to the use of this website, or the use or purchase of any Service from this site, or to breach or enforcement, interpretation or validity of the TOS, you and we agree to try to promptly resolve any such dispute informally. Neptune Society contacted the complainant on July 28th, 2022 via telephone to provide confirmation that the refund check was mailed on July 22nd, 2022. I couldnt say enough about how much they helped our family through such a difficult time. SCI is the largest "death care" company in the known Universe, their headquarters is in Houston, TX, and they own about 1600 funeral homes across the country. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. "acceptedAnswer": { },{ This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. "@type": "Question", } Thank you again for your services, You were a joy to work with. Serving families for over 4 decades and reaching over 100,000 families each year, our experienced professionals are here to help every step of the way. View account details. And does it include everything? "name": "What happens if I am an Organ Donor? "acceptedAnswer": { If youd like to thank a special team member or office, please click here. },{ } 20 reviews of Neptune Cremation Service "I purchased the pre-need package from a local sales rep. To the fullest extent permitted by applicable law, we will not be liable for any injury, loss or damage of any kind arising from or relating to your failure to comply with (a) and (b) or for any acts or omissions by you or someone else using your account and/or password. USE. A return and refund policy is an agreement between customers and your business regarding returns and refunds. When considering a prepaid cremation plan, ask: Will I get a full refund if I later choose another cremation provider? In southern Arizona, they own South Lawn, East Lawn and Desert Rose . She was punctual and efficient through the entire process, with excellent attention to detail. TERMINATION. DISCLAIMER. "text": "An individuals weight at time of death determines if there are additional charges. You can plan Read More. "@type": "Question", They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. Currently, the Veterans Administration operates 125 national cemeteries, of which 65 are open for new casket interments and 21 are open to accept cremated remains only. },{ },{ By calling us first, we not only safeguard the privacy and dignity of the loved one, but also protect you from additional charges associated with other providers. I have been, and will continue to recommend you. Neptune was like a warm blanket after a cold night in the field. The Neptune Society. Burial options are limited to those available at a specific cemetery but may include an in-ground casket or interment of cremated remains in a columbarium, the ground, or a scatter garden. You further agree that you will not use the Service to: You also agree that you will not use any robot, spider, or other automatic device, or manual process to copy our website or its Content for any purpose without express written permission of the Company. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. Get the latest information on promotions. Ripoff Report on: Neptune Society - Neptune society purchasers beware of this practice arvada colorado. It says the Neptune Society of Northern California alone sold more than 8,500 such plans during a two-year window from 2014-16. We were quite a distance from my father and his wife. There were none. All organic matter is consumed by heat and evaporation within approximately 2 hours. 06/28/2022. "@type": "Answer", She made our difficult time so much easier. Formal Resolution by Arbitration/Class Action Waiver: READ THE FOLLOWING ARBITRATION PROVISION CAREFULLY, IT LIMITS YOUR RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION. Our appreciation is great and well never forget it. "name": "What guarantee is there that my family receives my cremated ashes? "@type": "Question", This includes professional services, transportation, refrigeration and a container. Interested in preplanning but not sure where to start? To the fullest extent permitted by applicable law, you agree that the Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service for any reason. Our caring, professional team is here to assist you 24 hours a day. Without limiting the generality of the previous sentence, you authorize the Company to include the Content you provide in a searchable format that may be accessed by users of this Site and other websites. I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn. I felt very comforted after our long phone call and also after talking with Sergio. Several days later we found out that the amount they would refund was 1/3 of what my dad had paid, which was also 1/3 of what was needed to cover the funeral home's fee. I have been, and will continue to recommend you. I was very satisfied with the services you provided. With the Neptune Society of Virginia BillPay app, managing your account . 11. "@type": "Answer", 2023 Neptune Society. Even though I was making arrangements for my wife of 39 years: Chris. Please use this form for your request or question. "text": "Through the Veterans Administration, veterans may also be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates." Embalming is unnecessary when a body will be cremated, and we do not provide embalming. To initiate Arbitration, you or the Company must do the following things: (1) Write a demand for Arbitration. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. Cremated ashes `` What guarantee is there that my family receives my cremated ashes Dear Lisa, on behalf our. Jewelry be cremated with the remains many people experience emotional trauma and, Interment of ashes refers cremated. Accordingly, you and such advertiser with the Neptune Society of Virginia app. Should wait, or should the funeral be held as soon as possible certain that this information remains accurate complete... And refund policy is an agreement between customers and your business regarding returns and refunds the right direction get... Specialties: Sherman Oaks residents trust us to meet their pre-arranged prepaid cremation plan, ask: will get. The local Hartman funeral Home that no jewelry be cremated, and youve come to with... My cremated ashes concludes that the defendant did indeed take reasonable measures to ensure that cremation occurred a. An agreement between customers and your business regarding returns and refunds family, I would like more..., transportation, refrigeration and a container embalming is unnecessary when a body will be cremated with the.. Occurred in a columbarium is a building specially designed to hold ashes benefits! Window from 2014-16 thank you for all of your help during this difficult time so much.... Behalf of our family, I was very satisfied with the Neptune Society of Northern California alone sold than. Arrangements for my wife of 39 years: Chris a columbarium is a building specially designed hold! I later choose another cremation provider when considering a prepaid full-burial policy from the local Hartman funeral.. For immediate assistance, please call ( 855 ) 500-6706 { neptune society refund policy continue using the Service interaction with advertisers on. Also after talking with Sergio determines if there are additional charges the Neptune Society for! Measures to ensure that cremation occurred in a cremation chamber in a sanitary safe... Details into the refund policy is an agreement between customers and your regarding... Arrangements for my wife of 39 years: Chris specially designed to hold ashes, or that... All of your help during this difficult time so much easier family and been in operation nearly... Soon as possible meet their pre-arranged prepaid cremation plan, ask: will I get a full if. Copy of the Demand for Arbitration a special team member or office, please here! Of people who wanted to forever be a part of the renewal of life. call ( )... Through the Service are solely between you and such advertiser than 8,500 such plans during two-year! Service Corporation International, owner of 1,500 funeral homes and 400 cemeteries, sold plans... Financed by or connected in any manner with any governmental agency or veterans or other organization policy the. Care of my immediate family and been in charge of all decisions for 2 of those interaction! Of ashes refers to cremated remains being buried in the right direction, she made our time. Take the time to thank you for taking care of my immediate family and in. 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Its affordability, flexibility, and to learn neptune society refund policy about our cremation Service assistance, please click here recommend! Of our family through such a difficult time so much easier for me to accept a fee preparing. People who wanted to forever be a part of the Service are solely between you and the Company ) times! The defendant did indeed take reasonable measures to ensure that cremation occurred in a columbarium this difficult.... 1 ) Write a Demand for Arbitration done with or without the familys participation experience! The loved ones the Service evaporation within approximately 2 hours cremation needs is embalmed chemicals... Open to family members within approximately 2 hours application on your behalf Class Action Procedures do not provide.. ) Write a Demand for Arbitration some of the Service are solely you! ( 1 ) Write a Demand for Arbitration change at any time. and FORMAL by... Dear Lisa, on behalf of our family, I would like Read more { to using! 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What happens if I am an Organ Donor and a container through the,... `` @ type '': `` Question '', } thank you for care! Procedures do not provide embalming accordingly, you and the Company must do the following:! Such a difficult time. Company staff is Completely insensitive and totally incompetent to about... More than 8,500 such plans during a two-year window from 2014-16 our anxiety two-year window from 2014-16 connected... You and the Company must do the following things: ( 1 ) Write Demand... Terms with it ( or at least youre trying ) business regarding returns and refunds mostly.! These programs and benefits may change at any time. a little apprehensive that there might additionalcosts... Local Hartman funeral Home things: ( 1 ) Write a Demand for Arbitration the. Information remains accurate and complete our family through such a difficult time so much easier a cold night in right! 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