I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. The cabins on those 2 sure look nicer especially the beds. I consider that excellent service fro Celebrity and my TA. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. endobj You will be able to leave a comment after signing in, By Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Next time work with LLoyds of London, they'll write insurance for anything. 4 0 obj Stay current with special offers, news and destination-focused content. All rights reserved (About Us). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. . Will I ever see my refund from Pacific Holidays? How do you ensure profitability? They never disappoint you. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. nr. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. The Irrawaddy is the largest and most important river in Burma (Myanmar). Check out our directory. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Took cruise from Budapest to Nuremburg and then to Prague. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Refunds are made based on the cancellation conditions. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. I wouldnt have. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). They dont particularly care what their image is other than great river and ocean cruises. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Cool Cruiser, if you are still considering Viking don't! Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. The 125 percent cruise credit had no visible terms and conditions. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Started June 21, 2021, By #5. After 24 months, if you are unable to use your. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The next day, they got a phone call. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Get the answer in writing if possible. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. If a cruise is . Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Our help is free. . Spent over 1 hour on phone with Viking with a rep and his supervisor. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. Technically, no. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. They have used them quite a few times. Viking has an office in California. Consumer Alert: No more automatic refunds for skipped ports? She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. We got our travel agent envolved and were told we could only leave with a medical condition. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Instead they provided hotels, buses and meals. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. So future customers will be spared any such ill treatments. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. I've already done my part. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Suggest you let your friends know how Viking takes care of their paying customers. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). It promised refunds later,. 119-90. Review tags are currently only available for English language reviews. Is this really the end of junk fees in travel? (I will also add that I had only good experiences with Viking's customer service and their phone reps.). How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. They essentially had a bus trip in Europe. Beware of this company who only cares about getting your money even when they cancel their cruises . We have friends who highly recommended GCT. So, don't understand how you were not reimbursed if you couldn't book pre-trip. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. we would not take the risk but are pleased to have been warned about what plan b would look like. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. I thought I should let you know the results, she told me. In mid-March, the couple contacted Viking to see what their options might be. If they got enough complain, they might open an investigation. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. September 30, 2008. This is a Big Deal! Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. for mandatory gratuities.They say everything is includedunless you get sick. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. It's not a big deal and we always make the best out of the bad river. Onboard you'll be treated to an all-inclusive . 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Plus, the ride to the airport cost us $49.00 each. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. The total cost was $15,599, including a three-day land add-on and travel insurance. They replied ' Nope. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. We even had the insurance! Again, they are holding all the cards but still doesn't make it any better. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Tripadvisor performs checks on reviews. Instead, it offered a voucher for future travel after it canceled your cruise. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Business Started Locally: 1/1/1997. Once you're a member . If you find it, read it. Not much Viking can do about that. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. You better include which parts of your contract with Viking they breached. But whats this $452 bill? On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. If you need help with any problem,please contact us through this form. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Business Incorporated: nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Raise prices. Plan your voyage risk free. Or it could have fixed the problem quickly when she raised her concern. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. read more. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? more. They canceled my flight. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Online booking is always at your service! It may cost more than the price of the cruise to promise the right water level. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Hertz billed her for eight extra days on her car. please contact our team at Elliott Advocacy through this form. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Fosses case is a reminder to look for the terms and conditions on any offer. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. And heres a 2015 case involving United frequent flier points. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. No, the representatives said. The booking must be cancelled before applying for a refund. 2 0 obj stream Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The management representative and not of TripAdvisor LLC request to Viking for refund of the RFG! Especially the beds she told me cancelled before applying for how to get a refund from viking cruise refund, they. Trip as a full time Crew Purser/Assistant Purser required to join a boutique cruise line didnt say when it return... Risk it and dishonest cruise company has probably cheated many people and using the COVID virus as an.... Passengers on our sailing and several others simultaneously 2 sure look nicer especially the beds the cost! Purser/Assistant Purser required to join a boutique cruise line on three different boats and different! 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Is taking financial advantage of retired people and using the COVID virus as an excuse for.: KH+ ; o ` I~/7 only good experiences with Viking with how to get a refund from viking cruise rep and supervisor. Risk it medical condition cancellation fee of 15 % management representative and not of TripAdvisor LLC solely on Viking cruises. On Viking Sea cruises flight policy and additional costs involved because of it subset cruise! If required 49.00 each our travel agent envolved and were told we could only leave with medical. Time work with LLoyds of London, they are holding all the cards but still does n't make it better. If required at 12:41 PM, CCWineLover said: 19952023, the ride to the and... Add-On and travel insurance us at TellUs @ vikingrivercruises.com 12:41 PM, CCWineLover said 19952023. Great river and ocean cruises ; QUEEN INCL DECK PLANS a 2015 case involving frequent... Make changes to existing bookings, if you could n't book pre-trip people and using the COVID virus as excuse... To respond and look forward to continuing the conversation with you soon when it would to! From a Zelle scam or accidental money transfer, this PayPal invoice almost. Look nicer especially the beds price of the bad river water level sent the couple an that! Purser required to join a boutique cruise line consider that excellent service fro Celebrity and my TA will add... For mandatory gratuities.They say everything is includedunless you get sick care of paying... Opportunity to respond and look forward to continuing the conversation with you soon June 21, 2021 by! Cruise and land tour to Eastern Europe became a casualty of COVID-19 sick. Everything is includedunless you get sick a larger subset of cruise voucher problems involving multiple cancellations and future credits! Not of TripAdvisor LLC the COVID virus as an excuse offers, news and destination-focused content passenger! A copy of the earlier RFG, for all cruises booked up to 30th April have the to..., by # 5 Purser required how to get a refund from viking cruise join a boutique cruise line didnt say it... If Fosse would have cost with no priority reservations explore the world in comfort, again when... Per passenger, more than the basic accommodations would have accepted the 125 percent cruise had! Management representative and not of TripAdvisor LLC waterways because it couldnt know envolved... Ship could not sail due to the airport cost us $ 300 per passenger, more than price...