We were also very pleased with ****, our design specialist, who is knowledgeable, patient, and a good listener--just what we needed.All in all, we are very happy with the professional and personable care we received from the good people of Moon Valley Nurseries. Genevieve. Moon Valley Nurseries 34 reviews Claimed Nurseries & Gardening Edit Open 9:00 AM - 5:00 PM Hours updated 1 month ago See hours See all 107 photos Write a review Location & Hours Sugar Land, TX 77498 Edit business info About the Business premium trees and plants at the absolute lowest prices. How BBB Processes Complaints and Reviews. -opportunity to move up to management -working with an insane palette of plants and trees -designing and fixing peoples yards -great looking stock, they do have an awesome selection to be honest. This is the Moon Valley Nurseries story, and were proud to share it with you. For the 19thyear, Moon Valley Nurseries has been voted asthe #1 nurseryin Arizona! George and his crew were great. Even though the price is more expensive than other places, but it worth! His family has always had a foot in local tree and plant growing in the Phoenix area of Arizona. Moon Valley Nurseries will never buy from an outside source. Keep readingto see what we are up to in your neighborhood this year! Locations. Located right off the 405 Freeway at Sand Canyon Avenue and 6500 Alton Parkway in Irvine is where you will find Orange County's best nursery, Moon Valley Nurseries! As the hole was being dug, an old tree stump was discovered which needed to be grinded out. The tree is smaller and cheaper than the tree I chose. Now here is the frustrationI come home from work on 8/9/21 to a tree delivered from Moon Valley. They asked for pictures again. Moon Valley Nursery Response Vice President of Human Resources We appreciate any constructive feedback regarding our employment experience. View Details. Les took the money he earned that season and quickly purchased a plot of land to begin his nursery. Great for any landscape. I bought 6 Podocarpus Henkelii trees at Huntington Beach Moon Valley Nursery in May 2021. We also made it a point to offer not just the best, but also the biggest trees available anywhere in the areas we had nurseries. Elegant,. Mesa Arizona Business Rating: I was giving a THIRD delivery date of Saturday, 8/7/21 and I was offered a $200.00 credit back to the card used during the purchase, which was the delivery fee. Any one following our policies on reporting will be protected from retaliation and we will always take prompt remedial action. Please note, Moon Valley has not applied the credit to the card even after I have inquired back to the salesperson about the credit. We still deliver and plant anything and everything in our massive inventory. This is ridiculous and a bad purchase. This business is in an industry that may require professional licensing, bonding or registration. The guys also took the time to survey the tree multiple times and adjusted it to ensure it was perfectly set. To kick off spring with a bang, we are offering an awesome deal on our fertilizer products! After still not hearing anything we called them on 11/21/2022. This year commemorates a significant milestone for Moon Valley. Back then, it was rare to find a nursery that offered package pricing where the price of the tree or trees included planting and warranty. Spring, TX 77388-6013. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. One of the trees died within 3 month warranty period. Schedule a free consultation with one of our nursery professionals Cole Bonahoom Designer Schedule An Appointment Don't see a time that works, call us today (520) 815-5766 About Cole Bonahoom Design Service Areas We take every effort to control and pay attention to even the smallest details in the growing process, from the boxes our trees are grown in, to the fertilizers and nutrients we use, to the way they are trimmed and pruned. Moon Valley Nurseries owner, Les Blake grew up in the nursery business. Exclusively at Moon Valley Nurseries, Piru Queen Palms grow with thicker, harder trunks, greener fronds & An extremely durable and hardy palm that looks like a pineapple during its first decade of growth. Moon Valley Nursery thus began offering its you buy it, and we plant it tree deals, where the nursery staff performed everything from design thru delivery and installation. (281) 763-7433. We even take a special note of the makeup of the water we are using to hydrate our trees and plants, to ensure it is comprised of the right nutrients to stimulate and support healthy growth cycles. Getting to work with beautiful trees and some nice people. Your website states "MVN doesnt have the capability toremove any dirt from the jobsite. When we say, From Our Farms to Your Yard, we are not lying. The wrong trees delivered. After the success of the pumpkin patch and Christmas tree lot, we were able to officially open the first Moon Valley Nurseries. This is a multi-location business. One of our first stores, Tatum has always been a popular store with our customers in the area. For the best trees on Earth, go straight to the Moon! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Company also violated California law by automatically clocking every hourly employee out at 5 hours and back in 30 minutes later regardless of whether a lunch was taken or not. Here are 8 tips for writing great reviews. Realizing that buying trees from other suppliers didnt provide enough quantity, and quality ranged from good to not so good, Moon Valley Nursery also began growing its trees in order to maintain the highest level of quality that their customers had come to expect. Best Sellers View All Flowering Trees of Spring View All Palm Trees View All FREE PROFESSIONAL PLANTING He purchased a pumpkin patch and started cultivating the ideals of the best product, combined with the best service. A perfect example, sales rep here, most of which have zero actual botany knowledge, but are good at selling are selling things like aloe Hercules, in full sun in a front yard, which will definitely die. It's a Fruitless Olive trees produce large amounts of shade to any area, grow to be a hardy medium size and Magnolia trees add big color and shade anywhere they're planted. He quickly sent the three photos to me. With over 1,500 varieties of trees, palms, and other plants, we always guarantee the best prices along with an exceptional customer experience. After the success of the pumpkin patch and Christmas tree lot, we were able to officially open the first Moon Valley Nurseries. We are professionally managed by passionate and experienced nursery pros that love what they do! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This company specializes in trees, palms, plants, and more. Amanda Alexander, Manager of Quality Assurance. I regret making my purchase with this business and it is not often that I regret a buying decision but this purchase; interaction with sales; and delivery has been the worse experience. They really only care about the money, they are not plant people, they are sales people. Skip to Content. These exceptional services and dedication to the experience of everyone who steps foot in or calls one of our nurseries is what has expanded our Moon Valley Family across four states, with 42 locations and counting, and over 2100 acres of growing farms. Fast forward to the present day and youll still find the same principles at work when you visit any of the numerous Moon Valley Nurseries across the West. Moon Valley Nurseries started with one small location in a neighborhood north of downtown Phoenix known as Moon Valley. Keeping things simple, owner Les Blake began this nursery with the name Moon Valley Nursery. Again, by settling for nothing less than perfect and providing the best Christmas trees he could acquire combined with a team of knowledgeable employees ready to help, every one of his visitors were able to find the perfect fresh Christmas tree for their home. They delivered and planted the trees on 8/31/2022. Adding irrigation lines/emitters. Thanks and good luck! Moon Valley Nurseries' owner, Les Blake grew up in the nursery business. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. We first contacted them on 11/11/2022. One of our first stores, Tatum has always been a popular store with our customers in the area. With just a little bit of start-up money, we opened a pumpkin patch in 1994, which led to the first ever Christmas tree lot. Moon Valley Nurseries owner, Les Blake , has a long history with citrus and fruit trees. All Rights Reserved. Moon Valley Nurseries started with one small location in a neighborhood north of downtown Phoenix known as Moon Valley. We are a family-owned local company that has been growing trees for decades. Lastly everyone in sales is called a Design specialist, you are allowed to call yourself anything even a senior Design Specialist on your first day. Visit Website. One of the things that Les found in the early days was that folks were always asking about having trees planted. Plenty of OT. I was giving a FOURTH delivery date of 8/9/21. BBB Business Profiles generally cover a three-year reporting period. Copyright 2023 Moon Valley Nurseries. I had to initiate the call to Moon Valley. BBB Business Profiles may not be reproduced for sales or promotional purposes. The company confirmed it will set up its new headquarters at 14000 N. Pima Road in Scottsdale. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. These trees continue to perform year after year and showcase all the best traits of that given variety. Everything we do, from our strict growing practices, to the selection of our Mother Trees, to the development of Moon Products, is all done to ensure that every one of our trees and plants is top-notch quality, and our customers are only getting the best of the best at Moon Valley Nurseries. The trees, palms, and plants we grew in Arizona became accustomed to our soil, water, and temperature conditions as they matured. Learn more. These Moon Products became the staple nutrient sources for all our trees and plants and the outcome was nothing short of extraordinary. A dependable Named for its brush-shaped flowers that are peppered throughout the foliage. C. Hauling off dirt, rock, boulders, or any other debris. After not hearing back from them we called two more times on 11/23/2022 asking them to get back to us but have not heard from them.Our account # on the invoice is ************. One day later, I made a change to the purchase. By offering a massive selection of fully mature trees ready for planting, we were able to meet the needs of numerous home and business owners looking for an established landscape from the start. BBB is here to help. Moon Valley Nurseries owner, Les Blake, grew up as a third-generation tree farmer learning everything he could from his grandfather since he was a young boy. Customer Reviews are not used in the calculation of BBB Rating. BBB Business Profiles are subject to change at any time. After sending them we were told that they would talk to the general manager and get back to us that day or the next. Moon Valley Nurseries 215 reviews Claimed $$ Nurseries & Gardening Edit Open 7:30 AM - 5:30 PM Hours updated 1 week ago See hours See all 490 photos Write a review Add photo Location & Hours 2653 E McKellips Rd Mesa, AZ 85213 Get directions Edit business info Masks required Accepts Credit Cards Accepts Apple Pay About the Business Steph L. We offer the highest quality at the lowest price, guaranteed! Check out what we offer compared to our competitors and you will see that Moon Valley Nurseries is your one stop for the best trees and plants with professional crews of planters and certified designers ready to make your yard the best in the neighborhood! Moon Valley Nurseries, a tree and shrub nursery founded in Phoenix, announced a $775 million financing deal with a New York private equity firm last week. Amid an upward trajectory, Moon Valley Nurseries is moving its office eastward along Loop 101. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Another note, no one called me to advise of the date change for the third tree. In celebrating our Silver Jubilee, we are starting the spring season with a new blog series commemorating our 25 years in business, the positive role we play in our communities and with our customers, and what makes Moon Valley Nurseries the best in the country. This year we will be opening a new nursery in League City, southeast of Houston. We call these trees our Mother Trees. We like to think of ourselves as a Customer Service company that plants trees. Whether you need just a tree or two, or an entire landscape, see the Moon Valley difference for yourself. One week later I got three beautiful trees in my backyard. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I made a visit to the nursery and was greeted by a warm & friendly staff member. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We cant waitto see what the future hasin storefor us! Later that night, I thought those trees were not Podocarpus Henkelii , so I texted him again, and he still texted me back even though he was off working. JavaScript seems to be disabled in your browser. http://www.ethicalcommunity.org/moonvalleynursery/, International Association of Better Business Bureaus. And some nice people year commemorates a significant milestone for Moon Valley Nurseries go. After sending them we were told that they would talk to the Moon 19thyear, Moon Valley story... Requirements are currently being met are up to in your neighborhood this year commemorates a significant for... 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