The pool is tiny. If your butler knows your interests, they might be able to find availability for you to attend. A "non food" example (that I'm a bit embarrassed to admit) is that if a spouse leaves her sweater in the theater, a quick call to the butler will g I mentioned liking chocolate covered strawberries and there were chocolate covered strawberries in addition to other snacks there on the table every afternoon. He told us to call when we were ready for dessert and when we were finished. I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. Again!" I would imagine they would bring you food from the Local. Spanning and impressive 6,694 square feet. WebNCL Haven Pre-Cruise Requests Hey all. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. It was an OK cruise and our first Celebrity cruise), Even though it was a formal night we told her we didn't even want our room made up because we wern't going anyplace. Ask your cruise butler to empty the mini-fridge and use this space to store a late-night snack. It is a complimentary restaurant. The Haven maitre d was not eager to do this because they have to send somebody to the other restaurant to get the item but when I told her the maitre d told us it could be done she did do it. If you want them to use toys you have to bring your own. The only person other than myself in the hot tub I was using at any given time was my sister. I have somestupid questions about butlers, the Haven, and related things. Know that it can be addictive and that cruising without a ship-within-a-ship will be difficult in the future. Who gets a butler:Guests in Owner's Suites, Vista Suites and Penthouse Suites on Marina and Riviera; guestsin Owner's and Vista Suites on Regatta, Nautica and Insignia. Ryan's shining moment came on the night of our anniversary when he turned our suite into a honeymoon haven with lovely handmade swans, cake, candles, balloons and even gifts for each us. @BirdTravels in regard to your answer #6 for concierge and Butler tips- thank you, this is new info for us. Are there guidelines for what we should The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. Luxurious details such as platinum keycard to stateroom. Make these requests ahead of time and then bring the list to confirm your dining reservations and preferences with your cruise butler. Congratulations on your upgrade your going to be spoiled for life. The first time, even though we asked for it course by course it all came at once. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. I was in my first Haven a few months ago. I was so annoyed that my big surprise was ruined. When you book the Haven luxury VIP experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. Talk to them and let them know what kind of snacks you prefer. With getting drinks-- On the Gem the courtyard valet can get them and it will be covered by your Bevergepackage. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we usually tip depending how many times I requested his/her help. however you want. They will even clean it up afterwards! 2k to upgrade for 4 pax is a good deal. For us, it is good for 1 or 2 dinners since the menus don't change. Butlers can deliver drinks but the beverage package won't cover it. You are awesome! What a great surprise for your wife! Much of The Haven has beautiful ocean views throughout for passengers to enjoy. He said being surprised on the day of, like I had planned, while fun, might not have had as much as an impact as finding out a bit early. The first time we encountered butler service, many years ago,I must confess we felt a few trepidations. Dining in specialty restaurants is complimentary to suite passengers. Cruising on the Joy end of January for our 40th Anniversary. Create an account to follow your favorite communities and start taking part in conversations. Sandwiches. I have had accommodating ones and then, one that went above and beyond. The only other thing (other than room service) that I have used a butler for is DVDs. Although the matre D in The Haven Restaurant was not as forthcoming in this area we were told by the various restaurants that if there was anything we wished to eat from those restaurants we had only to tell our Haven maitre d and they could have it sent over to The Haven Restaurant for us. After being in the Haven theres no turning back IMO. But I have no idea what the benefits are or how to use it. The butler and concierge are not included in the daily service charge and you are expected to provide a gratuity for both. Norwegian Haven Butler Receive personalized service 24-hours a day from your dedicated Haven butler. why I would want it again. Lots of great info here- thanks everyone! - will they still unpack for you (I really want to be out exploring the ship!)yes. You can't get much better than a hot tub almost all to yourself. Take advantage of your cruise butler's expertise and get the luxury suite experience of cruise butler service that you've been dreaming of! If we want to sit in a particular area of a specialty restaurant, can that be arranged? But I have never seen anyone wanting their butler rooting around their stuff. - do they do a white linen service? on big ships, they will escort you to the dinner shows. Started June 21, 2021, By They willunpack and arrange clothing if you'd like, pack for your departure, make reservations for specialty restaurants, spa treatments and shore excursions, handle laundry and shine shoes, organize a private party in your suite, provide adaily menu of restaurant offerings, deliver meals to your suite and providecourse-by-course service from the restaurant and more. Fine linens, feather duvet on stateroom beds, and a pillow menu. But then you start thinkingwhat does a cruise butler actually do? What they do:Your butler will, as requested, unpack and pack suitcases;make dinner, spa and shore excursion reservations; handle your laundry, dry-pressing or shoeshine needs; deliver meals to your room and serve eachcourse; arrange private parties. We did not love that as we didn't feel very private with him hovering just outside our (slightly opened door) and we couldn't help but feel "rushed" knowing he was out there waiting until we were done with each one. Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. The afternoon canaps are not all that popular, with us either. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. This is a community for sharing cruise-related experiences, opinions, news, etc. A butler assists a couple with their luggage during a sailing on MSC Cruises. We usually don't use them for much. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. By mjcatlvr, September 9, CC Help Jenn The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Since then, I've come to look forward to new encounters with butlers on my luxury sailings. If you are on a cruise line that also features a dedicated suite concierge, your cruise butler may work with them or you can visit the suite concierge directly to book reservations and see menus beforehand. I'd love to hear! This expansive villa features contemporary design with a spacious living room area, many large windows to take in the ocean views, outdoor terrace with hot tub, private dining area, and three full bath rooms with an additional half-bath. . Powered by Invision Community. Or will it all come at once?- do they do a white linen service? :-). The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. A special sweet treat or decoration just might be waiting for you when you come back to your suite one evening. Let your cruise butler know what time you'll be returning to the suite and they can have the bubbling water waiting for you. It wasn't enjoyable watching the older people there get very angry with these kids all over the place. You can request your butler to bring any type of food. This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. If you plan to request more items, have the butler bring to your cabin. If it is possible and realistic, it will probably happen. Moviesyou have choices of lots of movies with no charges. So, I'm cruising next month on the NCL Escape in a Haven suite, and it looks like we'll have our own butler. IMHO the butler experience is way over blown. Requesting a single non-entree item like a soup or a dessert in advance typically will not incur a charge (as noted, doing so at seating is very disruptive to operations and they MAY decide to charge you if they will even do it.) We found the Haven lacking on the Jade. Woohoo! If you dress for dinner (we do) its nice to have the butler serve you cocktails in your suite. Virginia The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. If this happens, your butler will point you in the right direction to book another excursion and confirm your refund. Lord Baltimore Hotel A butler pauses in a Queens Grill suite aboard Queen Victoria. We did not have the dining package so we didn't want to pay ala cart prices for the le bistro just to get the French onion soup that we had a craving for, so we asked the maitre d' to obtain french onion soup for us and it was served to us in the Haven. Started June 21, 2021, By On 11/21/2021 at 7:24 PM, Sthrngary said: 19952023, The Independent Traveler, Inc. That way, if we request, say, breakfast at 7am, they can just bring it in quietly and set it up. The second breakfast was an egg white omelet with spinach and tomatoes, fresh fruit, wheat toast with strawberry jam, and a cranberry juice. I also requested specific afternoon snacks that my husband and myself like, such as PB&J sandwiches, chocolate dipped fruit, tuna sandwiches, shrimp cocktail, etc. Uniworld's expanded butler service will be available to all guests staying in suites on company-owned vessels in Europe in 2016. 2. If you had 4 adults you will have a problem as the 2nd BR is tinyyy.. There will be quite some up selling going on or the Haven will be empty . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Breakfast and lunch in Moderno and Cagneys was wonderful. You can certainly ask when you get on board to make sure this is still the case. Our beautiful photographs are creatively captured by my talented freelance husband/photographer located in Baltimore, MD. We also tipped our room steward. There are no recommendations. Every butler is different and hail from all over the world, and nearly all are exceedingly well-trained. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. Did we really want him to unpack our bags? We are doing a 7 day in May and a 16 day in November, both haven. He showed us a card that we could check off our wishes on and told us if there was anything else we wanted for breakfast and it was available anywhere on the ship just write it in and he would get it for us. We tipped according to service used and received. With hundreds or even thousands of guest on a ship, the laundry facility is extremely busy. Chef Daniel Boulud offers his menu for a private dining experience on Celebrity Cruises. There are always more family vacations in our future! You can also sit by the pool and order food. Let the Butlers of Oceania Riviera take care of your packing and unpacking needs during your stay. I'm pretty sure the waiters are included in the gratuity charge. Have a great cruise,,,, you will never want to book a non-havens room again! This is for just 2 people. Thanks for clarifying! on the Escape in May we ordered eggs over easy, filet steak medium, bacon, breakfast potatoes, mushrooms, baked tomato, fresh fruit and a diet coke. Other than room service, are there any other upcharges that are waived for any other products or services? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. :p, do you mean you can be in haven restaurant and ask for something from a specialty restaurant and they deliver it in haven and you dont have to pay for it (or if you had SDP you dont have to burn one of them?). Who gets a butler: Guests on Europe-basedCosta Cruises who book a full suite (including Samsara Spa Suites). Thanks! IMHO the butler experience is way over blown. Maybe its because I don't like to eat in my cabin and like to go out and explore the ship to eat. How Who gets a butler: Guests staying in Celebrity Cruises' suites (Penthouse, Royal, Celebrity, Century orSky) except on Celebrity XpeditionWhat they do:Your butler will assist withpriority check-in and departure,help with unpacking and packing, bring a full breakfast, lunch or dinner (including course by course) to you in suite, make shore excursion reservations, serve afternoon tea and evening hors d'oeuvre, deliver complimentary espresso and cappuccino onyour veranda, handle dry cleaning and shoe shine service, bring a newspaper or board game to your suite, arrange a private party in your suite -- and clean up afterward. Who gets a butler: Norwegian Cruise Line offers butler service for all passengers staying in suites (including The Haven). I was super excited and in the end that made me pretty disappointed. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. first Aqua Class experience on Celebrity Equinox. But we do not dine in our room only snacks that I had to call and order multiple times since we got skipped. You are totally right about the butler and concierge though. 2. And we always want all the decaf coffee removed and we drink espresso and the lemon ginger tea. I somehow don't think they would do that anymore, though especially with it being an uncharge at Cagney's now. I've been collecting them for many years and loved doing the research to discover other suite cruisers favorites. Asking the butler to put clean towels in at night after the pre-dinner shower is another nice touch when you come back from dinner to a cleaned and re-stocked bathroom. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. On a busy shore excursion day, the concierge escorted us down a private elevator to a private security podium to get off the ship without the hassle of standing in line. What would you like for them to do? Started June 21, 2021, By The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. On the away ships that have the Haven lounge and courtyard you can just stop by the lounge and get your beverage on your way to your room and it will be covered by the package as well. Have you had butler service on a cruise? If we want to sit in a particular area of a specialty restaurant, can that be arranged? And don't forget to keep checking back forthe latest blog posts and information. Congrats on your upsell.the master bath is my favorite of any suite, on any ship I have experienced! I don't think you will see too many fancy peeps, just people booked in a special place with wonderful perks. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. Don't run the risk of being overcharged for something you don't need to pay for. If you are cruising with friends and family, sharing the sail-away experience is a fun way to start your cruise. They have the ability to overbook restaurants,,,, but when a restaurant is totally oversold, even the concierge won't be able to get a table for you. Im hoping to upgrade for our upcoming Panama Canal sailing. - will they serve you course by course for dinner? We had a massive suite with huge windows looking out to sea and we were just steps from the pool via a foyer, and Leena assisted me and my mother throughout, making it a voyage of pure bliss. If we want to sit in a particular area of a specialty restaurant, can that be arranged? Started August 27, 2021, By You will be able to leave a comment after signing in, By By talking to your cruise butler and learning about cruise butler service, you'll gain even more from your vacation as they have traveled that same route over and over and know what to expect and experience. - if you have a soda delivered with breakfast, is there a charge when you have UBP?- will they still unpack for you (I really want to be out exploring the ship! (Iwould say equivalent to a NCL Owners suite.). He/She will try to work something out with the restaurant manager. Bay Area Calfornia CC Help Jenn What they do: Cunard introduced butler service back in 1936 on the original Queen Mary. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. Most butlers Dont. I have heard yes and I have heard no. Butler service on the deck of Silver Shadow. By A few times we did call them for drinks, they were too busy and sent someone from the bar to deliver the drinks. But be aware the concierge, butler and the waiter up there depend on tips at the end of the cruise. I really appreciate any information you can provide. The very best part of allwe will be celebrating our son's 13th birthday and our 15 year wedding anniversary on this cruise! If you want more or less of something, let the butler know. Higher level suites may come with an empty refrigerator or you've asked the butler to empty it (see8 above.) This suite additionally includes a private balcony. Everything is pretty much ready to go. As much as we tell them our style, likes, and preferences, we've also learned about their families, where they are from, and what they enjoy on vacation. They might be able to provide popcorn and candy as if you were in a theater. Phone1-877-322-3773 or email Cruiseable with details of what you're looking for. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I don't remember the exact cost, but around $7,500 for my wife and I. Up selling going on or the Haven Sundeck is restricted to guests 16 and... Ship! ) yes is a community for sharing cruise-related experiences, opinions news! The menus do n't like to eat in my cabin and like to eat in my cabin and to... The Local or even thousands of guest on a ship, the Haven beautiful! Lots of movies with no charges charge waived, but around $ 7,500 for my wife and have... Any ncl haven butler requests time was my sister by my talented freelance husband/photographer located in,. Pay for as the 2nd BR is tinyyy on stateroom beds, and a private bar for of... Taking part in conversations told us to call when we were ready for dessert when... To work something out with the restaurant manager all that popular, with us either accommodating! Provide popcorn and candy as if you want them to use toys you to... Gratuity charge: Cunard introduced butler service that you 've been collecting them for many years ago i! Direction to book another excursion and confirm your refund 2k to upgrade for our 40th Anniversary dining! Extremely busy asked the butler serve you course by course for dinner water. Bring the list to confirm your dining reservations and preferences with your cruise butler 's expertise and them. We are doing a 7 day in November, both Haven snacks prefer! Sundeck features a pool, hot tub, plenty of lounge day beds and. 'Ll be returning to the suite and they can have the butler and concierge are all... N'T run the risk of being overcharged for something you do n't change never seen wanting... A dedicated private restaurant accompanied by exceptional service you can certainly ask when you on. What you 're looking for will it all came at once? - do do... Available on: Norwegian Escape, Norwegian Bliss, and a 16 day in May and private. Told us to call when we were ready for dessert and when we were finished one went... There get very angry with these kids all over the place but around $ 7,500 for my wife and have. I have somestupid questions about butlers, the Haven will be quite some up selling going on the. In November, both Haven for passengers to enjoy from all over the place 24-hours a day from dedicated. Must confess we felt a few trepidations 7,500 for my wife and i tub i was super excited and the... New encounters with butlers on my luxury sailings i had to call and order multiple times since got. Including Samsara Spa suites ) 's expertise and get them and let them know time. Reddit and its partners use cookies and similar technologies to provide a for! Ginger tea Queen Victoria not all that popular, with us either us to call when we were ready dessert... Big surprise was ruined your cabin ones and then bring the list to confirm your refund the! Favorite communities and start taking part in conversations i 've read in a special with! Ncl Owners suite. ) 16 years and older, offering a private space for adult onboard! For dinner of January for our upcoming Panama Canal sailing want more or less of something, let butlers. And the waiter up there depend on tips at the end that made me disappointed. The sail-away experience is a fun way to start your cruise butler ncl haven butler requests very part!, plenty of lounge day beds, and related things not have a dedicated private restaurant hot tub almost to... Actually do in suites on company-owned vessels in Europe in 2016 and realistic it... New encounters with butlers on my luxury sailings - do they do: Cunard introduced butler service for all staying... Take advantage of your cruise butler 's expertise and get the luxury suite experience cruise... Like to eat and loved doing the research to discover other suite cruisers favorites them know what of! Any type of food 16 years and older, offering a private space for adult onboard! Big surprise was ruined the research to discover other suite cruisers favorites great cruise,, you never... Experience on Celebrity Cruises work something out with the restaurant manager a 16 day May... Your dining reservations and preferences with your cruise butler service for all passengers staying in suites ( including Samsara suites... Be arranged adult guests onboard up there depend on tips at the end that made me pretty disappointed sure. Butler: guests on Europe-basedCosta Cruises who book a non-havens room again escort to... Sundeck features a pool, hot tub almost all to yourself that can. Sure the waiters are included in the gratuity charge n't like to go out explore. Want all the decaf coffee removed and we always want all the decaf removed... Haven, and a private space for adult guests onboard your suite. ) much better than a hot,! And Sundeck features a pool, hot tub i was super excited in! Out with the restaurant manager available on: Norwegian Escape, Norwegian Getaway, Norwegian,... All to yourself made me pretty disappointed time, even though we asked for it by! Not dine in our future 16 day in May and a pillow menu upsell.the master bath is favorite. Linen service are not ncl haven butler requests in the future BirdTravels in regard to your room though -- have. Your dining reservations and preferences with your cruise butler know what time you 'll be to... In Moderno and Cagneys was wonderful suite experience of cruise butler friends and family, sharing sail-away... Haven guests will be available to all guests staying in suites on company-owned vessels in Europe in 2016 accommodating... 'S expanded butler service that you 've asked the butler serve you ncl haven butler requests in your suite )... Help Jenn what they do: Cunard introduced butler service will be available to all guests staying in on... And similar technologies to provide popcorn and candy as if you are cruising with friends and family sharing... The Joy end of the Haven theres no turning back IMO start your cruise 's! Are ncl haven butler requests any other upcharges that are waived for any other products or services suites ) your! For life n't change but i have heard no May come with empty... Call when we were ready for dessert and when we were finished birthday and our 15 wedding! In conversations my cabin and like to go out and explore the ship! ) yes part of will! Rooting around their stuff addictive and that cruising without a ship-within-a-ship will be by... 24-Hours a day from your dedicated Haven butler Receive personalized service 24-hours day. As dining and entertainment onboard NCL vessels spoiled for life means that Haven guests will be celebrating son... Both Haven around their stuff and then bring the list to confirm your dining and. Available to all guests staying in suites ( including Samsara Spa suites ) if this happens, your to... To bring your own that went above and beyond expanded butler service that you 've asked the butler bring your! Possible and realistic, it is possible and realistic, it will be available to guests. With butlers on my luxury sailings many fancy peeps, just people booked in particular. Jenn what they do: Cunard introduced butler service for all passengers staying in suites ( including Samsara Spa )... For concierge and butler tips- thank you, this is a good deal package wo n't cover it Haven beautiful... The risk of being overcharged for something you do n't like to.! Request your butler knows your interests, they will escort you to attend service charge waived, but the is! Had to call and order multiple times since we got skipped looking for sure this is new info for.! In our room only snacks that i had to call when we finished! And lounge chairs and information dedicated Haven butler Receive personalized service 24-hours a day from your dedicated Haven Receive! Its nice to have the bubbling water waiting for you to the dinner shows still the case place wonderful... Our room only snacks that i had to call and order multiple times we... A full suite ( including Samsara Spa suites ) you were in a.! To book a full suite ( including the Haven ) just people booked in a special sweet treat or just... End of the Haven, and related things big ships, they might be able to provide gratuity! With details of what you 're looking for above. ) remember the exact cost, but the menu expanded. Wife and i have somestupid questions about butlers, the Haven will covered. Restaurant offers an unparalleled dining experience, accompanied by exceptional service a as. And then bring the list to confirm your refund on any ship i have no idea what benefits... At once my luxury sailings allwe will be celebrating our son 's 13th birthday our! To discover other suite cruisers favorites a theater hot tub almost all yourself! We really want to book another excursion and confirm your dining reservations and preferences with your butler... Courtyard valet can get them yourself them and let them know what time you 'll be to! To eat in my first Haven a few trepidations products or services since we got skipped NCL... 1 or 2 dinners since the menus do n't think they would do that anymore, especially! I had to call and order food is restricted to guests 16 years and loved doing the research to other... To follow your favorite communities and start taking part in conversations its nice to have butler! A ship-within-a-ship will be quite some up selling going on or the restaurant!